Responsible Gaming

Our approach to responsible gambling

Responsible gambling means staying in control of how you play, how much time you spend playing and how much money you choose to risk. There is no guaranteed way to win at casino games. Outcomes are based on chance, and a losing session cannot be changed by placing larger bets or continuing to play.

Midas Casino encourages customers to treat gambling as paid entertainment. Only gamble with money you can afford to lose after essential costs have been covered. Gambling should never take priority over rent, mortgage payments, bills, food, education, family responsibilities or other important commitments.

• Gamble for entertainment rather than as a source of income.
• Decide how much money and time you can spend before you start.
• Keep gambling separate from household budgets and essential expenses.
• Never chase losses by trying to win back money through further play.
• Do not borrow money, use credit intended for other purposes or sell possessions to gamble.
• Avoid gambling when you are upset, stressed, tired, under the influence of alcohol or affected by medication.
• Take regular breaks and make time for other activities, interests and relationships.
• Remember that previous results do not predict future results.

Gambling is not suitable for everyone. If you are under 18, you must not use gambling services. Parents, carers and account holders should take reasonable steps to prevent children and other unauthorised people from accessing gambling accounts or devices.

Practical ways to stay in control

A plan made before you play can help you keep gambling within limits. Consider setting a spending limit for each session, day, week or month, together with a maximum amount of time for play. Once a limit is reached, stop playing. Do not increase a limit simply because you are losing or because you believe a win is due.

Set a realistic budget

Work out what you can comfortably spend after your regular expenses and savings goals have been met. Use only the amount set aside for leisure. Keep a record of deposits, withdrawals and gambling spending so that you have a clear view of your activity. If gambling spending is difficult to track, that may be a sign that a break is needed.

Set time limits and take breaks

Decide when you will start and stop. Use reminders or alarms if they help you finish on time. Take breaks away from the screen, eat properly and get enough sleep. Long or frequent sessions can make it harder to make careful decisions, particularly when you are trying to recover losses.

Use available account controls

Where account tools are available, customers may be able to request deposit limits, loss limits, session reminders, time-outs or a longer-term self-exclusion. The options, conditions and processing arrangements may vary. Read the information provided with each tool and choose controls that match your circumstances.

1. Choose an amount that you can afford to lose without affecting your needs.
2. Apply a limit before gambling, rather than waiting until you are already playing.
3. Stop when the limit or planned session time is reached.
4. Review your gambling regularly and adjust your behaviour if it becomes difficult to follow the plan.
5. Take a break or request self-exclusion if you feel unable to remain within your limits.

A limit is a useful safeguard, but it is not a substitute for personal judgement or professional support. If you find yourself repeatedly changing limits, cancelling breaks or returning soon after a loss, consider stopping completely and speaking with a support service.

Recognising when gambling may be a problem

Problem gambling can develop gradually. It may affect anyone, regardless of age, income, background or previous experience. You do not need to wait for a serious financial loss before asking for help. Early support can make it easier to regain control.

You may wish to pause and review your gambling if you recognise one or more of the following signs:

• Spending more time or money gambling than you planned.
• Thinking about gambling frequently or feeling restless when you cannot play.
• Trying to win back losses by gambling more or increasing bet amounts.
• Gambling with money intended for bills, food, rent or other essential costs.
• Borrowing money, using credit or selling belongings to continue gambling.
• Keeping your gambling secret or feeling the need to hide transactions and activity.
• Arguing with family, friends or colleagues because of gambling.
• Missing work, study, appointments or family commitments to gamble.
• Feeling anxious, guilty, ashamed, irritable or low after gambling.
• Trying to stop or cut down but finding that you cannot do so.
• Using gambling to escape stress, loneliness, sadness or other difficult feelings.

If any of these signs apply to you, stop gambling and consider speaking with someone you trust. A qualified gambling counsellor can help you understand what is happening and develop practical steps that suit your situation. You can ask for support even if you are unsure whether your gambling is a problem.

Chasing losses does not work

A common warning sign is chasing losses. This happens when a person continues gambling or increases their stakes to recover money already lost. Casino games do not owe a player a win, and earlier losses do not make a future win more likely. The safest response to a loss is to stop, review your budget and take a break.

Taking a break and getting support

If you want to stop gambling for a period, you can consider a time-out or self-exclusion request where these options are available. A time-out is generally intended for a shorter break, while self-exclusion is intended to prevent access for a longer period. Choose the option that best supports your needs and follow the instructions provided for your account.

During a break, remove gambling applications or shortcuts from your devices, avoid gambling-related advertising where possible and ask your bank or financial provider whether gambling transaction controls are available. You may also choose to ask a trusted person to help you manage finances or provide encouragement. These steps can make it easier to maintain a decision to stop.

Support in Australia

Free and confidential help may be available through Gambling Help Online and through gambling support services in your state or territory. These services can provide information, counselling and practical guidance for people who gamble, as well as partners, family members and friends affected by someone else’s gambling. Search for the official Australian service information relevant to your location and use the support channel that feels most comfortable.

If gambling is causing immediate financial, emotional or personal danger, seek urgent assistance from an appropriate emergency or crisis service in Australia. If you are worried about someone else, encourage them to speak with a qualified professional, while also looking after your own wellbeing.

Protecting your account

Keep your account credentials private and use a strong, unique password. Do not allow other people to gamble through your account. Review account activity and contact the relevant customer support channel if you notice activity that you do not recognise or if you need information about available responsible gambling controls.

Midas Casino encourages customers to make responsible choices at every stage of their gambling experience. Setting boundaries early, taking regular breaks and asking for help when needed are practical steps towards keeping gambling safe, balanced and within your control.